AI in service – how phone AI takes the load off customer care and after sales

Webinar: AI in service – how phone AI takes the load off customer care and after sales

Together with fonio.ai, we show you in this webinar how AI phone assistants are already being used productively in customer service today. Instead of hold queues, voicemail or interrupted specialists, the AI answers calls around the clock, recognizes concerns, answers standard questions, schedules appointments and routes complex cases to the right contact person.

The focus is on three questions: Which service and after-sales processes can sensibly be automated, and where do people remain indispensable? How does integration into existing phone systems, CRM and ticketing systems work? And which requirements for data protection, speech quality and traceability must be met in regular operation?

In a live demo, you will see how an AI assistant is configured in a few minutes and conducts a real customer conversation, from recognizing the concern to handing it over to the CRM. We also give an overview of typical use cases in industrial companies: service requests, spare-parts and status inquiries, scheduling for field technicians, and outbound reminder calls.

The webinar is aimed at professionals and managers from service, customer care and after sales as well as IT leaders and decision-makers who want to improve availability and service quality without adding staff.

This webinar is part of the IV task force on artificial intelligence, organized by ReqPOOL.