Process analysis – replacement of the AS400

Objective

The “dispensing system to customer” process is to be harmonized and streamlined across regions. In joint workshops, a TO-BE process is defined and the differences to the respective AS-IS processes are identified and made transparent.

Approach

• Analysis of the existing process
• Workshop for jointly defining the TO-BE process
• Discussion of differences and harmonization of the processes
• Derivation of requirements for the system landscape
• Derivation of further necessary measures

Result

• Harmonization of the “dispensing system to customer” processes
• Streamlining of the processes
• Standardization of tool usage in this process
• Modelling of the processes