Digital ecosystem for charging points & eMobility

Objective

The client's existing and newly developed charging modules are to be extended with a digital ecosystem for B2B (dealers, electricians, charge point operators, etc.) and B2C customers (private customers, households, etc.). Starting with a mobile application for relevant charging-point KPIs, a digital customer portal is being developed that offers, in addition to the installation service, eCommerce channels for the initial purchase of charging points as well as after-sales services.

Approach

• Scoping of the digital ecosystem with all relevant stakeholders (sales, marketing, R&D, production, customers, …)
• Definition of a technical solution concept & integration into the existing landscape (B2B CRM, ERP, marketing automation tool, …)
• Tendering for the most suitable implementation partner
• Implementation of the digital ecosystem as general contractor (responsible for budget, time & scope of the implemented solution)

Result

• Scope documentation of a 3-year feature roadmap
• Technical concept for the system integration
• General contractorship for a successful implementation
• Operation in a public cloud environment
• ReqPOOL manages three different implementation partners and safeguards the client's project success (budget, time, scope)