Optimizing application management through requirements management

Objective

To meet the requirements of ITSV and the social insurance carriers, application management develops its own software solutions to support its tasks. A central task of ITSV's application management is parameter administration for the individual components required for smooth operation in the data centers. Application management had already replaced the parameter administration solution once with a new development. Due to insufficient requirements gathering in that first redevelopment, not all necessary requirements were met, so the new system brought no improvement. The goal now was to optimize application management through improved requirements management.

Approach

To achieve an improvement with the next redevelopment of the parameter administration solution and to meet the users' requirements, requirements management was carried out with ReqPOOL's support. This included surveying the core processes and activities and, derived from that, gathering the requirements based on the existing parameter administration solution, as well as workshops with the users and developers in application management. At the same time, the project served as an exemplary execution to ensure a know-how transfer on requirements management. The goal was thus not only the project itself and the requirements survey, but also introducing and presenting the core activities and processes of requirements management — enabling application management to run these processes independently for future in-house developments and to build future solutions to the actual requirements.

Result

• In the joint workshops and requirements surveys with ITSV's application management, the needs were captured and a requirements catalog and scope document were created.
• As the redevelopment of the parameter administration solution is carried out internally, the documents and contents were adapted accordingly.
• Attention was also paid to the transparency of the execution: workshops explaining and justifying the entire approach ultimately ensured the know-how transfer.