Supporting the renegotiation of IT outsourcing

Objective

The goal of the project was to identify the optimization potential and negotiation needs in the existing contracts with the current IT outsourcing provider, in order to secure the future viability of the purchased services and the collaboration for the coming term.

Approach

• Document analysis of the existing contracts & service descriptions
• Creation of a criteria catalog in workshops with stakeholders
• Ongoing requirements management in the project
• Consolidation & preparation of the workshop results
• Creation of a requirements catalog
• Definition of measures and negotiation points

Result

• Requirements catalog and comprehensive advice on outsourcing and service level agreements