Digitalizing the order confirmation

Objective

The most important end-to-end processes and the IT system support in the client's purchasing are already documented. This project was to resolve the biggest pain points from these documents. The greatest optimization potential lies in the process of obtaining, documenting and handling order confirmations.

Approach

• Analysis of the existing documents and information
• Workshop with the business contacts (process owners) to document the requirements
• Alignment with the technical contacts
• Definition & evaluation of solution ideas
• Handover of the findings and measures for resolving the pain to the purchasing management

Result

• Documented approach for optimizing the handling of order confirmations with the existing system
• Outline of a TO-BE process