Online service platform (OSP)

Objective

To digitalize and optimize the sales, service & support processes in TGW's after-sales area, a digital platform was designed and conceived with the business unit and successfully implemented with an external development partner. Customers' existing plants are mapped digitally in the platform, the plants' current status is shown via sensors, and spare parts can be sold directly in the webshop.

Approach

• Survey and analysis of the core tasks and processes of the after-sales area (lifetime services)
• Creation of a rough concept and cost estimate
• Execution of the vendor selection for the implementation
• Fully accountable management of the implementation project with a custom software company
• Introduction & handover to product development

Result

• Requirements catalog
• Rough concept & cost estimate
• Longlist & shortlist of possible implementation partners
• Evaluation matrix & award decision
• Prototype & implementation concept
• Implementation project plan
• Successfully launched platform