Global eCommerce channel – technology selection

Objective

Digital customer interaction and the ordering process are to be optimized by expanding the webshop globally. The goal comprised surveying the AS-IS end-to-end process, gathering the requirements and subsequently validating the eCommerce solutions currently on the market.

Approach

• Kick-off workshop for goal definition and project approach
• 3 half-day workshops to survey the AS-IS process and the current system landscape and to capture the requirements for the TO-BE process
• Analysis and validation of existing eCommerce technology pre-selections
• Provision of a management summary incl. recommendations

Result

• List of possible technologies and their limitations, cost estimate based on a market analysis and implementation approach
• A selection recommendation for further analysis of SAP Commerce Cloud was made, given the already established SAP system landscape.